Solex Loyalty Program

The Solex Loyalty Program provides QLAs and PCs with a special reward for maintaining monthly orders on autoship.

After successfully processing three automatic orders, QLAs and PCs will receive a 30% off coupon that can be applied to one item in the back office*. The discount expires 30 days after the issued date.

This simple Loyalty Program rewards all QLAs and PCs, at no additional entry costs or requirements.

You can find more information about our Loyalty Program in the sections below.

Loyalty Program FAQs

• Q: How do I enroll in the Solex Loyalty program?

  A: When you enroll as a QLA or a PC with Solex and create a monthly autoship, you will automatically become a part of the Solex Loyalty Program. To remain active and receive loyalty rewards, you must have a successfully processed monthly autoship of any eligible product (e.g., AO Scan Technology program, Prime, Brite, etc).
  
  Enrollment orders and à la carte orders do not count as autoship or subscription orders.

• Q: How long is my discount active?

  A: You will receive an email notifying you that you have a discount available. You will need to contact Customer Support to redeem the discount. The code will be valid for up to 30 days after receiving the email.

• Q: Can I combine my Loyalty Program discount code with other offers or discounts?

  A: The discount code cannot be combined with other offers or discounts available at the time of redemption, such as Basic Training or Day of Discovery discounts.

• Q: Can I combine two loyalty program discounts in one order?

  A: All Loyalty Program discounts expire 30 days after receiving a notification that your discount is available. If the coupon is not used within 30 days, it will no longer be valid or able to apply to any orders.

• Q: How do I redeem my Loyalty Program discount?

  A: After your subscription processes for three months, you will receive an email notifying you that you have a discount available. You will need to email or call our Customer Support team to redeem your discount.

  The discount email will be sent to you the following month after your three-monthly subscriptions have been processed and commissions have been run.

  For example, if you enrolled in January and have a monthly subscription processed January, February and March, you will receive the notification email in April after commissions process on April 10th.
  

  Enrollment orders and à la carte orders do not count as autoship or subscription orders.
  

• Q: What do I do if I don't receive the email?

  A: If you do not receive the email notifying you about your coupon, go to your back office to ensure your three subscription orders have been processed successfully for the previous three months. Ensure we have the correct email address on file and check your spam folder in your email. If the email on file is correct and you do not see the email in your spam folder, don't hesitate to contact our customer support team.
  
  Please remember, enrollment orders and à la carte orders do not count as autoship or subscription orders.

• Q: Do I pay taxes and shipping costs when I use my Loyalty Program discount?

  A: Yes. The Loyalty Program discount only takes 30% off your order for one product. Taxes and shipping costs are not covered.

• Q: Can I apply the discount to all Solex products?

  A: The 30% discount is available on one item, and does not apply to Solex University courses and reoccurring automatic orders. All other products are available for one-time purchases with the discount.

Subscription FAQs

• Q: Does my monthly autoship order need to meet a specific PV to qualify for the discount?

  A: There are no PV requirements for monthly reccurring orders to qualify for the Loyalty Program discount every three months.

• Q: Can I switch the items in my monthly reoccurring order and still qualify for loyalty discounts?

  A: Yes! As long as an active autoship exists in your account and processes successfully for three consecutive months, you will still qualify for your 30% discount.

• Q: What happens if I need to delete my subscription and recreate it?

  A: As long as an active monthly autoship exists in your account and processes successfully for three consecutive months, you will still qualify for your 30% discount.

• Q: If I need to skip my monthly subscription for one month and replace it with a one-time order, will I still qualify to earn my discount after three months?

  A: You only qualify to earn your Loyalty Program discount when a monthly subscription order is processed in your account for three consecutive months.

• Q: Can I still receive the loyalty discount if I don't have a subscription but still place one-time orders monthly?

  A: A successfully processed monthly subscription is required to qualify for the Loyalty Program discount after three months.

• Q: Where can I see or edit my subscription?

  A: You can see and edit your monthly automatic orders in your back office. You can make changes to your order at any time and day.

• Q: What happens if I have my subscription active for two months, paused the third month, and reactivated the 4th month? Can I still qualify for the discount after the fourth month?

  A: You must have successfully processed subscriptions for three consecutive months. If your subscription needs to be paused for a month, you will start again in the first month when the subscription is reactivated.
  
  Enrollment orders and à la carte orders are not considered successfully processed subscription orders.

Using Your Loyalty Discounts

Have you been wanting to buy the latest Red Light Therapy products, but were waiting for a good deal?

Our Loyalty Program allows you to buy your favorite Red Light Therapy products while getting them at a discounted price.

Need to stock up on your favorite Solex products?

Using your coupon to stock up on your must-have products from Solex is the way to go! If you love using your SEFIdots but run out too soon because you share them with your whole family, having an extra box or two will help you have some whenever you need them!

You can also use your coupon to buy an extra box of SEFIdots at a discounted price and keep them in your purse or backpack when you're on the go for easy access.

Trying out new products just got more enjoyable with your new loyalty discount!

With our loyalty program, now you can try a new product and get 30% off, in addition to the wholesale discount you already get from being a QLA and PC.

Give your loved ones the best presents for birthdays, holidays, graduations, or any special occasion!

The Loyalty Program discount allows you to buy all your favorite gifts for your family, friends, and even clients at a discounted price. What’s even better? You’ll know they’re getting additional health benefits too!

• *Terms and Conditions

  • Automatic orders must be active and processed successfully for three months consecutively.

  • The Loyalty Discount does not apply to newly launched products immediately. The timing of when the discount can be applied to a new product is determined on a case-by-case basis and is at the sole discretion of Solex.

  • Enrollment and à la carte orders do not count as successfully processed automatic subscription orders.

  • Loyalty Program discounts expire 30 days after the issued date.

  • Discounts can only be redeemed by calling or emailing the Solex Customer Support team.

  • Discounts will expire immediately upon cancellation of the automatic subscription.

  • Discounts have no cash redemption value and are non-transferable.